Get in Touch. We're Here to Help!

Availability

Our Email customer support is open Monday to Sunday: 6am-5pm EST time.

Avergae response time: 12-24h

(Availability by phone may vary)

Contact Details

Please use the contact form below for your inquiries. If it doesn't work you can reach us via the following:

Email: info@alphatouch.com
Tel: +1 (702) 602-1840

Contact form

Shipping

We offer free trackable shipping on every purchase. After your order is locked in, give us a quick 48-hour window to get your gear squared away and dispatched.

You'll be tracking it to your doorstep in 7-12 business days, ready to amp up your presence.

Returns

To initiate a return, please contact us first via the contact form.

Where is my package?

You can easily track your package on our Tracking page.

Enter your tracking number found in the confirmation email.

Where can I find my order confirmation?

We automatically send out an order confirmation within a 5-10 minutes of your purchase.

If you haven't received one, you can double check your Spam folder in case it has ended up there.

How can I cancel/change my order?

No worries, mistakes happens! Contact us as soon as possible below, so we can cancel/change the order before it ships!

Note: Unfortunately we can never guarantee we are able to intercept the order before it gets shipped.

My bottle arrived damaged. What should I do?

We're sorry to hear that! Please contact us immediately through the form. We prioritize these matters and will expedite a complimentary replacement for you.

I need to change my shipping address. How can I do this?

If your order hasn’t shipped yet, we can certainly help with that. Fill out our contact form with your order number and the new address, and we’ll make the switch.

What happens if my order is returned to the sender?

This typically occurs due to an issue with the shipping details. Please get in touch with us through the contact form, provide your full and accurate address, and we’ll reprocess the shipment right away.